Archive for November, 2015

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Bank of Ireland should listen to Minister Noonan and Civil Society Groups

November 4, 2015

Irish Senior Citizens welcome the intervention by  Minister for Finance Michael Noonan T.D.
& Call on Bank of Ireland to initiate a dialogue with all stakeholders

The Irish Senior Citizens Parliament (ISCP) welcomes the intervention of Minister for Finance Michael Noonan T.D. in respect of the unilateral decision by Bank of Ireland to alter the arrangements for customers.
Commenting Mairead Hayes CEO said “I welcome the intervention by Minister Noonan and his request to the bank to clarify how they will handle and assist vulnerable customers. I am concerned that where Bank of Ireland leads today, others may follow tomorrow. There is a need to regulate the method and manner in which banking services are delivered and the related audit trails”.
Continuing she said “I ask him to act now to get the bank to cancel its proposals and to initiate a discussion regarding a service for the future which will take the country and all its citizens to a secure system which is efficient and user friendly”.
Older people welcome the advances technology has made in all aspects of their lives. However there are serious concerns about the security and reliability of some of the technical systems in use in some companies. The ISCP are aware of the measures in Budget 2016 to encourage a move from cash to cards. However setting limits of €700 for in-person transactions displays a lack of knowledge of the position of many vulnerable people.
ENDS

For further information contact Mairead Hayes
4th November 2015

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Bank of Ireland must re-consider proposed banking changes

November 4, 2015

The Irish Senior Citizens Parliament are deeply concerned that once again unilateral changes are being made by banks which restrict the ability of older people to access their accounts through the branch networks in face to face transactions.

Many older people will be affected by the Bank of Ireland proposed changes as they do not have access to digital channels and do not want to use ATM because of their security concerns.

By setting such a high level for Teller Withdrawals the bank shows scant regard for the safety of older people who wish to use cash. Aware that such transactions are declining, we urge the bank to allow older people to continue to transact their business in the normal way.

We have concerns that the desire to move too quickly maybe a cause of stress and anxiety and lead to targeting of older people by criminals. In time and in line with stated government policy the country will move to a digital system. We are not there yet and that is why we urge the bank to re-consider their proposed change.

With no malice we remind them that it was the Irish people who bailed them out and endured suffering and loss as a result. In that same spirit we urge them to exclude older people from this process.

Máiréad Hayes

2nd November 2015